When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

When I want to make a complaint about a defective product or poor service, I would rather make my complaint in writing. Writing a complaint allows me to organize my points of argument in a logical manner. If I'm really unhappy with the way I'm being treated, I want to present my reasons clearly. I don't want there to be any confusion about why I'm complaining. I like to list my complaints and then list supporting examples. That's the best way of making sure everyone is clear about what I'm saying.

Putting my complaint in writing also ensures it won't seem too emotional. If you feel that you're been treated badly or taken advantage of, it's easy to lash out. Losing your temper, though, is a sure way to lose your argument. Yelling is

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